Enterprise Support, Completely Re-imagined for the Cloud Era

Welcome to the best support in the industry. Login to access our ticket system and knowledge base – chances are you'll find what you're looking for without having to open a ticket! You can also check out our online community, which has a wealth of articles, user guides, best practice documentation, and tools. Join this dynamic environment where our customers and partners collaborate and create new ideas.

Pure1 Community

The mission of this online community is to provide a peer-to-peer and direct support means for people interested in enterprise flash storage. It is a central location for education and thought leadership on best practices, where Pure Storage also ideate with customers and partners directly on how to improve and extend the Pure Storage products, technology and support. While our community is aimed at Pure Storage customers and partners, we welcome everyone with an interest in flash storage, as long as you observe Pure's Terms of Use.

Pure1 Support

We offer 4-hour hardware replacement and an onsite technician within 4 hours. Our CloudAssist technology analyzes FlashArray health continuously – any exceptions are followed up on immediately by Support personnel.

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